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THANK YOU FOR VISITING MUSEO JUAN GABRIEL

When you visit the museum, it is important that you are aware of the terms and conditions for the tours:

1. Visitors are welcome to enjoy the indoor rooms only through scheduled guided tours and according to the reservation they made.

2. The reservation is valid only on the date and time indicated in the reservation QR code or wristband. The museum does not issue refunds. Please arrive 10 minutes before your reservation time. There is a 10-minute grace period to enter the tour; after that, entry is subject to availability.

3. Indoor tours are for visitors ages 12 and up. Entry for children under 12 and their stay in the museum gardens is subject to availability and the child’s behavior.

4. Visitors are not permitted to record or photograph museum staff without prior authorization and their consent.

5. Visitors may not enter with food, beverages, chewing gum, pets, or any other object museum staff deems inappropriate.

6. The museum is a smoke-free space; smoking is prohibited on the premises.

7. Museum staff will determine which belongings (bags, backpacks, etc.) may remain in the indoor rooms or must be stored in the lockers provided.

8. In the event of any damage to the collection or any museum space, the responsible visitor will pay for the corresponding repair.

9. Feeding or mistreating the museum’s guardian dogs—Zeus, Luna, and Amigo—is not allowed.
10. Admission is reserved for refusal to people who are violent, intoxicated, or under the influence of toxic substances.

11. Because this is a family environment, visitors must maintain respectful and kind language in all areas.

12. Visitors may take photos and video in the museum gardens. Out of respect for the artist’s work and collection, photos and audio/video recordings are not permitted inside the museum rooms.

13. When entering the indoor rooms, visitors are asked to place all mobile devices or any other camera-equipped device in an anti-recording pouch provided by the museum. The pouch will be removed at the end of the tour.

14. Professional photo or video equipment, as well as drones, may not be brought into the museum facilities. Contact the museum team for information about using professional equipment for photo sessions.

15. Anyone who takes photos or records in any of the indoor rooms will be asked to review their device and delete the recordings made.

16. The museum has wheelchairs, ramps, elevators, and a platform lift. Their use is subject to available conditions, capacities, and services.

17. Visitors with mobility needs must always be accompanied by a trusted person, without exception.

18. Electric chairs or scooters must be evaluated by museum staff to allow entry and their use in elevators and the platform lift, as well as inside the museum.

19. For visitor safety, the following dimensions and weight limits apply: Indoor elevator: 1.10 m x 77 cm, 220 kg (485 lb). Terrace elevator: 1 m x 1 m, 165 kg (363 lb). Platform lift: 80 cm x 80 cm, 200 kg (400 lb).

20. Only museum staff may authorize the use of wheelchairs, ramps, elevators, and the platform lift based on safety guidelines; operate the equipment; and provide instructions for proper use.

21. The Show Juan Gabriel in the immersive room includes lights, sound, and visual effects. We suggest that people with epilepsy, heart conditions, autism, or any other health condition request more information and enter at their own discretion.

22. Because the museum is home to Zeus, Luna, and Amigo—Belgian Shepherds—service animals are not permitted to enter.

By making a reservation, visitors agree to these terms and conditions. If a visitor refuses to follow the guidelines—whether written or indicated by tour guides or museum staff—they will be removed from the premises.